Employment

Job Description

Position Title:                      Front Desk Agent
Reports To:                           Property Manager/Assistant Property Manager
Date Published:                   October 2008
Department:                         Operations

General Purpose:

 Assure highest possible level of guest satisfaction.  Responsible for capturing sales through reservations and sales inquiries.  Coordinates front office activities to assure that guest service standards are consistently met and optimum number of rooms are occupied.

Essential Duties/Responsibilities:

Demonstrates and promotes a strong commitment to providing the best possible experience for our guests, homeowners and employees. 

Sells the value of Durango Mountain Resort to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms.

Probes to uncover as much information from guest as possible to assist in the gathering of potential sales leads, as well as understanding/defining market segmentations and company information.

Processes guest reservations, registrations, payments, and departures.

Handles collection efforts of all in house balances and notifies management of potential liabilities.

Balances all cash, checks, credit card and city ledger accounts through verification.  Shift reports and performs audit functions if assigned.

Responsible for thorough understanding and effective performance of property management system.

Maintain and organize work area and clean Front Desk daily.

Respond to all guest requests and follow through to assure satisfactory outcome and compliance. 

Offer guest assistance when needed whenever possible.

Complies with all safety and security policies in accordance with Durango Mountain Resort standards.

Involves cross training into the housekeeping and laundry areas so that assistance can be given as needed.

Education and/or Experience:

High school diploma or general education degree (GED); or one to three months hospitality/customer sevice related experience and/or training; or equivalent combination of education and experience.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees or organization.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compete rates, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, tools, or controls; and talk or hear.  The employee frequently is required to reach with hands and arms.  The employee is occasionally required to stoop, kneel, crouch, or crawl and taste or smell.

They employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works near moving mechanical parts and in the outside weather conditions and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.

The noise level in the work environment is usually moderate.

Job Description

Position Title:          Retail Hardgoods Sales Clerk
Reports To:              Performance Peak Supervisor
Date Published:      October 2008 revised
Department:             780 – Performance Peak

General Purpose: 

Fit skis, boots and poles for our guests in an efficient and courteous manner. Use proper rental procedures that meet industry standards.

ESSENTIAL DUTIES/RESPONSIBILITIES: 

Rent ski equipment based on industry standards. Fit boots to skiers feet, select ski and pole length according to skier information.
.
Adjust ski bindings according to binding manufacturer's specifications.

Complete proper documentation on all rental agreement forms.

Maintain equipment, sharpening and waxing skis.

Clean shop and work areas, to maintain a safe working environment.

Check all safety equipment daily for proper function.

Use all safety equipment and procedures at all times. Be aware of the safety of people working around machines and equipment at all times.

Report any existing or potential safety hazard to supervisor immediately.

Operate machinery in a safe and careful manner to avoid damage to the machines and to protect corporate property.

Other Responsibilities:

Calibrate equipment, as requested.

Other duties as assigned.

Job Qualifications:

Knowledge, Skills & Abilities:  Solid customer relations skills. Basic knowledge of mechanical principles. Simple filing ability. Basic technical knowledge of skis, boots and bindings. Basic computer skills.

Alertness, precision, problem solving, concentration, judgment, patience, oral and   written communication skills are necessary abilities.

Education or Formal Training:  None required.

Experience: A minimum of three (3) months of customer service experience. Retail or rental experience preferred.

Material and Equipment Directly Used:

Ski equipment, binding adjustment and tuning equipment and tools, point-of-sale cash register, simple office equipment.

Working Environment/Physical Activities:

100% of the workday is spent indoors in the rental shop, working with guests and staff. 60% of the work day is spent standing, 35% is spent walking and 5% is spent sitting.

Frequently lifting, carrying, pushing and pulling objects weighing up to 30 pounds. Constantly engaged in normal conversation. Frequently reaching, handling, fingering, near acuity, depth perception, color and field of vision. Occasionally climbing, balancing, stooping, kneeling, crouching and feeling.

Atmospheric conditions occasionally include odors, dusts, fabric/dye fumes and poor ventilation. Occasional exposure to mechanical hazards and burns.

JOB DESCRIPTION

POSITION TITLE:                EQUIPMENT OPERATOR
REPORTS TO:                     Equipment Operations Supervisor
DATE PUBLISHED:           October 2009
DEPARTMENT:                   Resort Engineering-355

GENERAL PURPOSE:

Remove snow from roadways, parking lots and around buildings, to ensure that the ski area is safely accessible before the commencement of daily business.

ESSENTIAL DUTIES/RESPONSIBILITIES: 

Plow snow from roads, parking lots and common areas, to ensure safe access.

Sand the roads to improve the safety of driving conditions.

Maintain snowplowing equipment. Coordinate with vehicle maintenance for repair and problem resolution.

Inspect all Purgatory owned and/or leased roadways and parking areas to ensure adequate drainage and continuing good condition.

Inform Snow Plowing Foreman or Resort Facilities Manager of any problems with equipment.

Coordinate work with Parking/Snow Removal Foreman and with the Public Safety Department.

Check all safety equipment daily for proper function.

Use all safety equipment and procedures at all times. Be aware of the safety of people working around machines at all times.

Report any existing or potential safety hazard to supervisor immediately.

Operate machinery in a safe and careful manner to avoid damage to the machines and to protect corporate property, the forest land, wildlife habitat and natural resources.

OTHER RESPONSIBILITIES:

Conserve energy wherever possible.

Clean and tidy work areas.

Other duties as assigned.

JOB QUALIFICATIONS:

Knowledge, Skills & Abilities:   Solid knowledge of heavy machinery operation.

Alertness, precision, ingenuity, concentration, judgment, initiative, patience, oral and written communication skills, are necessary abilities.
           

Education or Formal Training: Valid Colorado driver's license.
           

Experience: One year of heavy equipment operation required.

MATERIAL AND EQUIPMENT DIRECTLY USED:

Heavy snow removal equipment, hand tools, and simple office equipment.

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES:

100% of the work day is spent outdoors in constantly changing weather conditions, including snow, extreme cold and wet: 5% of the work day is spent standing, 5% of the day is spent walking and 90% of the day is spent sitting and operating the machinery.

Occasionally lifting, carrying, pushing and pulling objects weighing up to 100 pounds. Constantly climbing, listening, use of near and far acuity, color vision and field of vision. Constantly monitoring where the edges of the roads, ramps and ditches are. Constantly aware of locations of vehicles and building, phone and electrical function boxes.

Occasionally balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, smelling, listening, depth perception. Frequently engage in normal conversation.

Noise levels reach 110 decibels for up to 90% of the day.  Constant exposure to mechanical hazards and vibrations. Frequent exposure to fumes and odors. Occasional exposure to gases and poor ventilation.  Potential hazards include radiant energy, electrical, high exposed worksite, burns, explosives, and toxic chemicals.

JOB DESCRIPTION

Position Title:              Cook    
Reports To:                  Unit Manager and Chef
Date Published:           October 2008
Department:                 600-700 Food & Beverage

General Purpose:

Maintain quality and portion control in all phases of food preparation.  Ensure the guest receives a quality product quickly and within cost of sale percentages.

Essential Duties/ Responsibilities:

Prepare menus based on established specification recipe card and use records.

Assist in prep levels through established prep procedures.

Other Responsibilities:

Guest service and interaction as needed.

Control waste and theft through continuous monitoring and training.

Plan and carry out Cook’s list for next day’s needs and for special events/ daily operations.

Maintain cleanliness of the kitchen, storage areas and cooking line.

Other duties as assigned.

Job Qualifications:

Knowledge, Skills and Abilities:  Solid knowledge of food preparation and storage, inventory controls, sanitation requirements, commercial kitchen equipment.  Basic interpersonal communication skills.  Must be able to ski intermediate runs if assigned to Dante’s or Powderhouse restaurants.  Must be 18 years of age or older.

Alertness, precision, ingenuity, problem-solving, judgment, reasoning, aesthetic sense, imagination, patience, persuasiveness, speaking ability, tactile, olfactory and visual discrimination, memory, creativity, concentration and initiative are required mental abilities.

Education or Formal Training:  Minimum 1 year on-the-job training.

Experience:  Previous food preparation experience helpful.

Material and Equipment Directly Used:
Commercial kitchen equipment and cleaning agents.  Skis and ski lift if assigned to Dante’s or Powderhouse restaurants.

Working Environment/ Physical Activities:

80% to 100% of the workday is spent indoors in a restaurant environment with some outdoor work required.  Some cook positions require up to 100% outdoor work environment.  80% of the day is spent standing and 20% walking.  Frequently lifting and carrying objects weighing up to 70 pounds.  Occasionally pushing/ pulling objects weighing up to 150 pounds.  Constantly operating controls of kitchen equipment.  Occasionally climbing, balancing, stooping, kneeling.  Frequently crouching.  Constantly reaching, handling, fingering and feeling objects.  Constantly engaging in conversation, tasting and smelling.  Constantly using near acuity, and color and field vision.  Frequently use far acuity, depth perception and accommodation.  Occasionally use far acuity, accommodation and field of vision.  Frequent exposure fumes, odors and gases.  Occasional exposure to dusts, mists and poor ventilation.  Constant exposure to potential mechanical, electrical, burns and radiant energy hazards.  Frequent exposure to toxic, caustic chemical hazards.

JOB DESCRIPTION

Position Title:                      Dishwasher/Prep Cook
Reports To:                           Unit Manager, Unit Floor Lead or Assistant Floor  Unit Lead (B.O.H.)
Date Published:  October 2001; Revised August 2005
Department:                         600-700 Food & Beverage

General Purpose:

Clean and sanitize kitchen equipment and perform preparation of certain foods.

Essential Duties/ Responsibilities:

Clean and sanitize pots, pans and other kitchen equipment and items used in the day-to-day operations.

Pre-meal preparation to include slicing and dicing meats and vegetables and any other foods on menu.

Service of food on dish up service lines during operation  hours.

General kitchen cleaned.

Other Responsibilities:

Clean area as necessary.

Guest Service & Guest Service Interaction as needed.

Other duties assigned.

Job Qualifications:

Knowledge, Skills and Abilities:  Basic skills to operate and/or use a slicing machine and knives and basic kitchen utensils in a safe manner.

Alertness, precision, tactile, olfactory, and  visual discrimination, memory, concentration and
Initiative are required mental abilities.  Must be able to ski intermediate runs if assigned to
Dante’s/Café or Powderhouse restaurants. 

Education or Formal Training:  Minimum 3 months on-the-job training.

Experience:  Previous food and preparation experience helpful.

Material and Equipment Directly Used:

Commercial kitchen equipment and cleaning agents.  Skis and ski lifts if assigned to Dante’s/Café or Powderhouse restaurants.

Working Environment/Physical Activities:

95%-100% of the day is spent indoors in a restaurant environment.  5% of the workday is spent on chairlifts and skiing to and from restaurant in changing weather conditions including cold, snow, wind and wet, if assigned to an up mountain location.  Constantly walking, standing, carrying, lifting objects up to 30 pounds.  Constantly balancing, reaching, handling, feeling and fingering objects.  Frequently stooping and occasionally kneeling and crouching.  Frequently using far acuity and field of vision.  Constantly using near acuity and color vision.  Constantly tasting and smelling.  Occasional fumes, odors, gases or poor ventilation.  Frequently in extreme heat (kitchen).  Potential hazards include burns, electrical, radiant energy and toxic caustic chemicals.

JOB DESCRIPTION

Position Title:              Busperson
Reports To:                  Unit Manager and Floor Lead
Date Published:           October 2002; Revised July 2008
Department:                 600-700 Food and Beverage

General Purpose: 

Front Line Guest Service Interaction.
Ensure restaurant dining area and tables are clean and neat.  Maintain trash room in neat and organized manner.  Stock condiments and other food items.

Essential Duties/Responsibilities: 

Engage in Guest Service Interaction with all customers.

Clean tables and dining area.

Stock condiments and other food items.

Empty trash receptacles as needed.  Maintain trash storage areas in neat, organized manner.

Maintain restrooms, checking every hour.

Ensure recycling bins are ready for night transport for on mountain locations (where applicable).

Other Responsibilities:

Other duties as assigned.

Job Qualifications:

Knowledge, Skills & Abilities:  Basic food service knowledge and interpersonal communications skills.  Must be alert, have good aesthetic sense, and tactile, olfactory and visual discrimination are necessary.  If assigned to on-mountain restaurants, must be able to ski/snowboard intermediate runs.

Education or Formal Training:  None required.
 
Experience:  None required.
           

Material and Equipment Directly Used:

Vacuum cleaner, broom, mop, cleaning agents, (skis/snowboard, ski lifts if assigned to on-mountain restaurants).

Working Environment/ Physical Activities:

Indoor and outdoor restaurant environments . 60% of work shift is spent standing and 40% walking.

Position requires strenuous physical work, lifting and carrying objects up to 100 pounds.  Frequently stooping, kneeling and crouching.  Constantly reaching for, feeling and handling objects.

Frequently in extreme heat and occasionally in extreme cold.  Noise levels reach 50 decibels 5-6 hours per day.  Potential hazards include toxic, caustic chemicals (cleaning supplies), occasionally mechanical, electrical, burns and radiant energy.

JOB DESCRIPTION

Position Title:              Waitstaff
Reports To:                  Unit Manager, Unit Floor Lead,
Date Published:           October 2008, updated June 2009
Department:                 600-700 Food and Beverage

G eneral Purpose:

Front Line Guest Service Interaction.

Provide excellent food service to restaurant guests.

Essential Duties/ Responsibilities:

Take food orders from guests, turn order into kitchen, serve food and beverages.

Set tables, polish silverware, set up stations, make beverages, fold napkins, all in preparation for the day’s business.

Follow guest service as set out in Handbook.

Side work- cleaning schedule, opening and closing procedures.

Other Responsibilities:

Close-out and reconciliation of tickets and moneys to POS reports.

Other duties as assigned.

Job Qualifications:

Knowledge, Skills and Abilities:  Solid table service, food knowledge, organizational and interpersonal, experience with wine and spirits suggestive sales, and guest relations skills.  Basic math required.  Must be able to ski intermediate runs if assigned to Dante’s Backside Bistro.  Must be 18 or older.

Alertness, precision, speaking and writing ability, initiative, patience, visual, tactile, olfactory discrimination, aesthetic sense, concentration and memory are necessary mental abilities.

Education or Formal Training:  Minimum 3 months on-the-job training.

Experience:  One year experience.

Material and Equipment Directly Used:

Skis and ski lift if assigned Dante’s Backside Bistro.  Beverage machine, credit card machine, calculator and POS system.

Working Environment/ Physical Activities:

95% of the day is spent indoors in a restaurant environment.  5% of the workday is spent on chairlifts and skiing to and from restaurant in changing weather conditions including cold, snow, wind and wet, if assigned to Dante’s Backside Bistro.  Some waitstaff may be hired for 100% outdoors work.  Constantly walking, standing, carrying, lifting objects up to 30 pounds.  Constantly balancing, reaching, handling, feeling and fingering objects.   Frequently stooping and occasionally kneeling and crouching.  Frequently using far acuity and field of vision.  Constantly using near acuity and color vision.  Constantly tasting and smelling.  Occasional fumes, odors, gases, or poor ventilation.  Frequently in extreme heat (kitchen).  Potential hazards include burns, electrical, radiant energy and toxic caustic chemicals.

JOB DESCRIPTION

Position Title:              Floor Lead
Dante’s                                     Powderhouse                                         Purgy’s 
Powderhouse                             Café de los Pinos                                  Hoody’s Base Camp Village Coffee                                  Village Market & Deli                              Creekside Grill
Reports To:                  Unit Manager
Date Published:           October 08
Department:                 600-700 Food and Beverage

General Purpose:

Manages the daily operations and staff, and ensures compliance with company and department standards and practices.

Essential Duties/ Responsibilities:

Oversee guest service training.

Responsible for cashier, server, and bartender cash drawer reconciliation.

Ensure all daily duties are completed for all positions.

Properly open and close restaurant as needed.

Manage the stocking of the restaurant, set up service lines, reconcile cash, and par levels of 600+ items on a daily basis.

Walk through the unit daily to check on staff’s productivity and morale, and guest satisfaction.

Review daily prep lists and setup.

Review daily sales line-by-line budget; service, sales, controls, planning and processing on a daily basis.

Handle customer concerns/ problems.

Other Responsibilities:

Post-season clean up.

Other duties as assigned.

Job Qualifications:

Knowledge, Skills & Abilities: 

Position requires solid management, guest relations and interpersonal communication skills, food production expertise as well as basic ski area management skills.  Must be able to ski intermediate runs if at Dante’s or Powderhouse.

Education or Formal Training:  High School diploma or GED preferred.  Food Service formal supervision training or on the job equivalent.

Experience:  Minimum two years food service and supervisory experience.

Material and Equipment Directly Used:

Commercial kitchen equipment, cleaning agents, (skis and ski lifts if at Dante’s or Powderhouse).

Working Environment/ Physical Activities:

Indoor mountain-top restaurant environment.  70% of the work day is spent walking. 60% to 100% of the work day is indoors with some outdoor work required depending on the weather.

Frequently climbing, balancing, stooping, reaching and handling objects.  Heavy lifting, pushing or pulling of objects up to 300 pounds occasionally.  Frequently lifting and carrying objects up to 65 pounds.

Potential hazards include electrical, mechanical, radiant energy, burns and toxic, caustic chemicals.  Constant exposure to odors and fumes.  Noise levels can reach up to 85 decibels.

Job Description

POSITION TITLE:               Tackvan Driver
REPORTS TO:                      On- mountain F & B Manager
DATE PUBLISHED: October 2009
DEPARTMENT:                   685 - Dantes

GENERAL PURPOSE:
Operate Passenger van transporting Food and Beverage employees to given restaurants

ESSENTIAL DUTIES/RESPONSIBILITIES: 
Perform pick ups and delivery of employees without being abusive to Durango Mountain Resort property: to grooming vehicles, snowmaking hydrants, lift towers and buildings.

Perform said service without being destructive to the forest and environment.

Perform regular preventive maintenance and care to trackvan vehicles. Liaise with vehicle maintenance to ask maintenance questions and resolve problems.

Fuel equipment as needed..

Check all safety equipment for proper function,

Use all safety equipment and procedures at all times. Be aware of the safety of people working around machines at all times.

Report any existing or potential safety hazard to supervisor immediately.

Operate machinery in a safe and careful manner to avoid damage to the machines and to protect corporate property, the forest land, wildlife habitat and natural resources.

OTHER RESPONSIBILITIES:
Other duties as assigned.

JOB QUALIFICATIONS:

Knowledge, Skills & Abilities:  Basic knowledge of equipment operation and of Purgatory terrain and mountain geography.  Must be an intermediate skier.

Alertness, precision, memory, concentration, judgment, ingenuity, problem solving, spatial perception, reasoning, initiative, patience and verbal and written communication skills are necessary abilities.

Education or Formal Training:  High school diploma or GED preferred.

Experience: Previous experience with operating heavy or farm equipment.

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES:
90% of the workday is spent driving equipment, with 10% of the workday spent outside in an alpine environment in constantly changing weather conditions including, but not limited to: extreme cold and snow.  90% of the workday is spent sitting, 5% standing and 5% walking.

Exposure to noise levels of up to 65 decibels for 8 hours per day. Frequently exposed to fumes, odors and gases. Occasional exposure to mists, mechanical and electrical hazards, high exposed worksites, radiant energy, burns and toxic, caustic chemicals.

JOB DESCRIPTION

Position Title:              Floor Lead

Dante’s                                     Powderhouse                                         Purgy’s 
Powderhouse                             Café de los Pinos                                  Hoody’s Base Camp Village Coffee                                  Village Market & Deli                              Creekside Grill
Reports To:                  Unit Manager
Date Published:           October 08
Department:                 600-700 Food and Beverage

General Purpose:

Manages the daily operations and staff, and ensures compliance with company and department standards and practices.

Essential Duties/ Responsibilities:

Oversee guest service training.

Responsible for cashier, server, and bartender cash drawer reconciliation.

Ensure all daily duties are completed for all positions.

Properly open and close restaurant as needed.

Manage the stocking of the restaurant, set up service lines, reconcile cash, and par levels of 600+ items on a daily basis.

Walk through the unit daily to check on staff’s productivity and morale, and guest satisfaction.

Review daily prep lists and setup.

Review daily sales line-by-line budget; service, sales, controls, planning and processing on a daily basis.

Handle customer concerns/ problems.

Other Responsibilities:

Post-season clean up.

Other duties as assigned.

Job Qualifications:

Knowledge, Skills & Abilities: 

Position requires solid management, guest relations and interpersonal communication skills, food production expertise as well as basic ski area management skills.  Must be able to ski intermediate runs if at Dante’s or Powderhouse.

Education or Formal Training:  High School diploma or GED preferred.  Food Service formal supervision training or on the job equivalent.

Experience:  Minimum two years food service and supervisory experience.

Material and Equipment Directly Used:

Commercial kitchen equipment, cleaning agents, (skis and ski lifts if at Dante’s or Powderhouse).

Working Environment/ Physical Activities:

Indoor mountain-top restaurant environment.  70% of the work day is spent walking. 60% to 100% of the work day is indoors with some outdoor work required depending on the weather.

Frequently climbing, balancing, stooping, reaching and handling objects.  Heavy lifting, pushing or pulling of objects up to 300 pounds occasionally.  Frequently lifting and carrying objects up to 65 pounds.

Potential hazards include electrical, mechanical, radiant energy, burns and toxic, caustic chemicals.  Constant exposure to odors and fumes.  Noise levels can reach up to 85 decibels.

Position Title:              Cashier
Reports to:                   Unit Manager and Floor Lead
Date Published:           August 2007, Revised October 2008
Department:                 600-700 Food and Beverage

General Purpose:

Front line Guest Service interaction.
Operate point of sale register, accurately totaling guests’ checks, collecting money and giving correct change.

Essential Duties/ Responsibilities:

Guest service in sale and upsell.

Operate point of sale equipment to charge the correct price for items sold, collect money and give correct change.

Complete stocking duties– beverages, candy, chips, condiments etc.

Clean and prepare for next day’s business at end of shift.

Other Responsibilities:

Assist busperson when available in keeping dining area clean and neat.

Other duties as assigned.

Job Qualifications:

Knowledge, Skills & Abilities:  Solid math skills, solid interpersonal communication and guest relations skills.  Must be alert, be able to concentrate, have good aesthetic sense and tactile, olfactory and visual discrimination.  If assigned to Dante’s or Powderhouse restaurants, must be able to ski intermediate runs.

Education or Formal Training:  Up to 3 months on- the –job training.

Experience:  Past cash handling experience.

Material and Equipment Directly Used:

Point of sale system, some food and beverage equipment.   If assigned to on-mountain restaurants, must be able to ski/snowboard intermediate runs.

Working Environment/ Physical Activities:

90% of the workday is spent in an indoor restaurant environment with some outdoors work.  Some cashier positions require up to 100% outdoors work.  80% of work shift is spent standing and 20% walking.  Frequently lifting and carrying objects up to 40 pounds.  Frequently stooping.  Occasionally climbing, balancing, kneeling and crouching.  Constantly reaching, fingering, feeling and handling objects.  Constantly engaging in normal conversation and using near acuity, color vision and field of vision.  Occasional exposure to fumes, odors, dusts, mists, gases and poor ventilation.  Potential occasional hazards include toxic, caustic chemicals and electrical.

Job Description

Position Title:          Apprentice Patrol
Reports To:              Patrol Supervisor
Date Published:      October, 2008 revised                    
Department:             450 - Patrol

General Purpose:

Provide professional first aid and rescue to Purgatory guests, maintain trails, participate in skier/snowboard education and monitor skiing/snowboarding to ensure mountain safety. 

Essential Duties/Responsibilities: 

Provide professional, friendly and courteous service, including first aid, alpine rescue, administration and monitoring of mountain safety.

Develop and maintain working knowledge of Patrol procedures.

Maintain trail safety markings, pads and hazards. 

Know and actively enforce the 1979 Colorado Skier Safety Act, Senate Bill 80 and Purgatory Resort mountain rules and regulations.

Notify dispatcher of injuries using established procedures. 

Operate snowmobile as needed following established snowmobile and gas log procedures.

Complete all required documentation in a timely and professional manner including logs, accident reports  and checklists.

Follow safety procedures at all times. Report any existing or potential safety hazard to supervisor immediately or remedy when possible.

Check safety equipment daily for proper function.

Operate machinery in a safe and careful manner.

Other Responsibilities:

Other duties as assigned.

Job Qualifications:

Knowledge, Skills & Abilities: Basic first aid and alpine rescue skills. Expert skiing/snowboarding ability, able to ski/snowboard all terrain in all conditions.  Working knowledge of mountain, its facilities and locations. Excellent interpersonal skills.  Basic understanding of snow physics.

Alertness, precision, ingenuity, problem solving, analytic ability, spatial perception, persuasiveness, memory, creativity, concentration, judgement, aesthetic sense, reasoning, imagination, initiative, patience, visual, tactile and auditory discrimination, strong verbal and written communication skills are necessary abilities.

Education or Formal Training:  Current CPR and Colorado EMT-B, or higher, certification.

Experience: Experience in first-aid position preferred.

Material and Equipment Directly Used:

Skis/snowboards, lifts, toboggan, snowmobile, radio, hand tools, medical care equipment and simple office equipment.

Working Environment/Physical Activities:

60% of the work day is spent outdoors in constantly changing weather conditions, including but not limited to extreme cold, wet, snow and wind. 40% of the workday is spent indoors.  40% of the work day is spent skiing/snowboarding, 15% is spent walking, 15% is spent standing and 30% is spent sitting. Majority of walking and standing is done while wearing ski or snowboard boots. Majority of sitting is on exposed chair lifts in a winter alpine environment. 

Occasionally lifting and carrying people and objects weighing up to 150 pounds, and occasionally pushing or pulling toboggans with injured skiers/snowboarders weighing up to 300 pounds. Frequent use of skis/snowboard, poles, toboggans and controls. Constant use of near and far acuity and depth perception. Frequently climbing, balancing, reaching, handling, engaged in normal conversation, and use of color and field of vision. Occasionally stooping, kneeling, crouching, crawling, fingering, feeling.
 
Frequent exposure to radiant energy. Occasional exposure to mechanical hazards, high exposed worksite, burns, explosives, toxic and caustic chemicals, fumes, odors, mists, gases and poor ventilation.

Job Description

Position Title:          Mountain Safety Volunteer
Reports To:              Volunteer Coordinator
Date Published:     October 2008
Department:             450 - Patrol

General Purpose:

Maintain trails, participate in skier/snowboard education and monitor skiing/snowboarding to ensure mountain safety.

Essential Duties/Responsibilities: 

Provide professional, friendly and courteous service, while administering and monitoring of mountain safety.

Develop and maintain working knowledge of Patrol procedures.

Assist the professional patrol in mountain clearing procedures.

Assist the professional patrol in skier education and speed control efforts.

Maintain trail safety markings, pads and hazards.

Know and actively enforce the 1979 Colorado Skier Safety Act, Senate Bill 80 and Purgatory Mountain rules and regulations.

Notify dispatcher of injuries and/or violations using established procedures.

Follow safety procedures at all times.  Report any existing or potential safety hazard to supervisor immediately or remedy when possible.

Work required number of days for volunteer program (10).

Must work specific dates as defined by Patrol supervisor.

Other Responsibilities:

Other duties as assigned.

Job Qualifications:

Knowledge, Skills & Abilities: Intermediate skiing/snowboarding ability, able to ski/snowboard intermediate terrain in all conditions.  Working knowledge of mountain, its facilities and locations.  Excellent interpersonal skills.

Alertness, precision, reasoning, ingenuity, problem-solving, analytic ability, persuasiveness, memory, creativity, concentration, judgement, reasoning, imagination, initiative, patience, visual, tactile and auditory discrimination, strong verbal and written communications skills are necessary abilities.

MATERIAL AND EQUIPMENT DIRECTLY USED:

Skis/Snowboards, lifts, toboggan, snowmobile, radio, hand tools, medical care equipment and simple office equipment.

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES:

80% of the work day is spent outdoors in constantly changing weather conditions, including but not limited to extreme cold, wet, snow and wind.  20% of the workday is spent indoors.  30% of the work day is spent skiing/snowboarding, 15% is spent walking, 25% is spent standing and 30% is spent sitting.  Majority of walking and standing is done while wearing ski or snowboard boots.  Majority of sitting is on exposed chair lifts in a winter environment.

Occasionally lifting and carrying people and objects weighing up to 150 pounds, and occasionally pushing or pulling toboggans with injured skiers/snowboarders weighing up to 300 pounds.  Frequent use of skis/snowboard, poles toboggans and controls.  Constant use of near and far acuity and depth perception.  Frequently climbing, balancing, reaching, handling engaged in normal conversation, and use of color and field of vision.  Occasionally stooping, kneeling, crouching, crawling, fingering, feeling.

Frequent exposure to radiant energy.  Occasional exposure to mechanical hazards, high exposed worksite, burns, explosives, toxic and caustic chemicals, fumes, odors, mists, gases and poor ventilation.

JOB DESCRIPTION

POSITION TITLE:                  Guest Services Volunteer
REPORTS TO:                        Guest Services Manager and Staff
DATE PUBLISHED:               October 2008
DEPARTMENT:                      Guest Services

GENERAL PURPOSE:

Initiate appropriate conversation and provide willing assistance to guests helping to ensure their positive, lasting experience at DMR.  Greet incoming guests with a smile and provide guests with desired resort and area information.  Be willing to assist in necessary ways to facilitate a smooth flow of guests through the resort.  Volunteers are the on the ground workforce of the Guest Service Department assisting guests on and off the mountain.

VOLUNTEER RESPONSIBILITIES:

Work up to eight hours a day for fourteen days throughout the season as a Staff Volunteer host/ hostess.
Greet Guests with a smile and be the initiator of the interactions.
Assist guests promptly and appropriately in any way that can help.
Be willing to assist other Mountain departments wherever needed for as long as needed.
Bring guests with complaints/problems to Guest Services Staff so they can assist.
Collect lost and found from designated locations and return to Guest Services Staff.
Provide information on skiing and non-skiing activities.
Provide information on local area restaurants and other available activities.
Interact with all guests both in the village and on the mountain.
Provide direction and assistance to guests to make sure they feel attended and cared for
Participate in ensuring that all guests receive a quality experience while visiting DMR.
Help with Special Events.
Provide assistance to mountain departments that are short handed.
On the Mountain, always be willing to assist guests, always stopping for fallen skiers/
Snowboarders.

OTHER RESPONSIBILITIES:

For specific “station” assignments see Guest Service Manager or Staff.
Other duties as assigned.

You must provide a black cowboy hat, black pants and a black or whit turtleneck.  A Jacket will be provided for you along with a season pass in exchange for your 14-day commitment.

JOB QUALIFICATIONS:

Knowledge, Skills, and Abilities: Excellent Guest service/ people skills with a willingness to help.  Should be able to ski intermediate runs.  Alertness, initiative, problem solving, professional manner, good communication skills and speaking/listening ability, good judgment, reasoning and patience and required skills

MATERIALS AND EQUIPMENT DIRECTLY USED:

Surveys, brochures and informational materials will be used regularly.
Ski or Snowboard and ride lifts safely.

WORKING ENVIRONMENT AND PHYSICAL ACTIVITY:

Approximately 90% of the workday is spent outdoors in constantly changing weather conditions to include cold, snow, and wet weather.  Approximately 10% is spent indoors.  60% of the time is spent standing and/or moving and up to 40% skiing or snowboarding on the mountain with guests. 
May require occasional lifting and carrying of objects up to 50 pounds
Occasional stooping, kneeling, crouching, reaching, and handling objects.
Constantly engaging in conversation.
When skiing or snowboarding, occasional potential hazards also include high’ exposed worksites, radiant energy, frostbite, and walking in ski or snowboard boots.

Job Description

Position Title:          Rental Tech
Reports To:              Rental Manager/ Supervisor
Date Published:      October 2008 revised
Department:             785 - Rentals

General Purpose: 

Fit skis, boots poles snowboards and snowboard boots for our guests in an efficient and courteous manner. Use proper rental procedures that meet industry standards.

Essential Duties/ Responsibilities: 

Rent ski and snowboard equipment based on industry standards. Fit boots to skiers/boarders feet, select ski/snowboard and pole length according to guest information.
.
Adjust ski/snowboard bindings according to binding manufacturer's specifications.

Complete proper documentation on all rental agreement forms.

Maintain equipment, sharpening and waxing skis and snowboards.

Clean shop and work areas, to maintain a safe working environment.

Check all safety equipment daily for proper function.

Use all safety equipment and procedures at all times. Be aware of the safety of people working around machines and equipment at all times.

Report any existing or potential safety hazard to supervisor immediately.

Operate machinery in a safe and careful manner to avoid damage to the machines and to protect corporate property.

Other Responsibilities:

Calibrate equipment, as requested.

Other duties as assigned.

Job Qualifications:

Knowledge, Skills & Abilities:  Solid customer relations skills. Basic knowledge of mechanical principles. Simple filing ability. Basic technical knowledge of skis, snowboards, boots and bindings. Basic computer skills.

Alertness, precision, problem solving, concentration, judgment, patience, oral and   written communication skills are necessary abilities.

Education or Formal Training:  None required.

Experience: A minimum of three (3) months of customer service experience. Retail or rental experience preferred.

Material and Equipment Directly Used:

Ski/Snowboard equipment, binding adjustment and tuning equipment and tools, point-of-sale cash register, simple office equipment.

Working Environment/Physical Activities:

100% of the workday is spent indoors in the rental shop, working with guests and staff. 60% of the work day is spent standing, 35% is spent walking and 5% is spent sitting.

Frequently lifting, carrying, pushing and pulling objects weighing up to 30 pounds. Constantly engaged in normal conversation. Frequently reaching, handling, fingering, near acuity, depth perception, color and field of vision. Occasionally climbing, balancing, stooping, kneeling, crouching and feeling.

Atmospheric conditions occasionally include odors, dusts, fabric/dye fumes and poor ventilation. Occasional exposure to mechanical hazards and burns.

JOB DESCRIPTION

Position Title:              Magic Carpet operator
Reports To:                  Ski School Supervisor / Lift Operations Foreman
Date Published:           Revised July, 2006                    
Department:                 820 – Ski and Ride School

General  Purpose:

Maintain orderly passenger traffic conditions, advise and assist passengers for loading and unloading procedures as required and maintain surveillance of assigned area.

Essential Duties/Responsibilities:

Ensure proper and safe loading and unloading of guests, using excellent guest service skills at all times. 
Interact and entertain children.

Maintain excellent entry, loading/unloading ramps at all times. Remove snow at all areas of station.

Be familiar with proper procedures for lift start-up, lift shut-down, safety checks, auxiliary operations, code 4's, completion of logs.

Use proper procedures for pre-operational safety checks, relaying all information regarding daily lift logs to drive terminal, and inform drive terminal of any unusual situations.

Be completely knowledgeable in all Ski and Ride School procedures and policies. Understand magic carpet, mechanical, electrical and hydraulic systems and be familiar with location of all major components.  Pass lift operations tests.

Be aware of sounds, temperature and alignment of machinery.

Advise operator of any unusual or improper occurrences regarding lift operations.
 
Operate machinery in a safe and responsible manner, to avoid damage to the company property and to the environment. Be aware of the safety of people working around machines at all times.

Accurately complete lift incident reports.  Communicate between stations on assigned lift as needed. Notify Foreman/Manager of incidents immediately.

Know and use proper telephone and radio procedures.

Other Responsibilities:

Know signage according to CPTSB Rules and Regulations.

Other duties as assigned.

Job Qualifications:

Knowledge, Skills & Abilities:  Excellent interpersonal communications skills, basic machinery operation skills. 

Alertness, speaking, reading and writing (English) ability, auditory, tactile, olfactory and visual discrimination, judgment, and patience are necessary abilities.

Education or Formal Training:  High School or equivalent.

Experience:  No experience required.

Material and Equipment Directly Used:

Ski lift machinery and hand tools. 

Working environment/Physical Activities:

90% of the workday is spent outdoors in a ski resort setting with constantly changing weather conditions including but not limited to: cold, heat, snow and wet. 90% of the workday is spent standing.  Constantly lifting, pushing, and pulling objects weighing up to 75 pounds.  Occasionally carrying objects weighing up to 50 pounds.  Constantly using and monitoring controls that operate lifts.  Constantly handling objects and using hearing, near and far acuity, depth perception, color and field of vision. 

Occasional exposure to fumes, odors and gases.  Constant exposure to mechanical hazards.  Occasional exposure to electrical, high exposed worksite, burns, and radiant energy.

Thank you for your interest in working with the Purgatory Ski & Ride School!

We are currently accepting applications for ski/snowboard instructor positions for the 2009/2010 season.

To successfully apply for the instructor position, please email the following to hr@durangomountain.com:

• Resume

• Two letters of recommendation.  Letters of recommendation can be from current/former employer, professors, coaches, etc. and should include how your experience, work ethic and character traits make you a good fit as an instructor and employee at Durango Mountain Resort.

• If you are an experienced/certified instructor please include a copy of your current certification card and a letter of reference from the Director/Supervisor at your current resort.

Once we receive the completed application (including resume and letter of recommendation), we will contact you after November 9, 2009 to arrange an interview by phone or in person.

Please be sure you:

• Can attend our Winter Job Fair on November 15th, 2009 at the La Plata County Fairgrounds in Durango, Colorado.

• Can attend orientation and basic training at Durango Mountain Resort.

• Are available to work the Christmas Holiday through Spring Break, which ends March 28, 2010.
• Have your own equipment (ski, snowboard, etc.)  We provide a uniform.
  
  Orientation and Basic Training are mandatory.  Orientation is considered your first day of work. Orientation is December 5, 2009.  Basic Training is December 11-13, 2009.

Contact Human Resources at 970-385-2162 with any questions.

Job Description

Position Title:          Custodian
Reports To:             DMC General Manager/Pinnacle Mgr
Date Published:      October 2008
Department:                        The Durango Mountain Club

General Purpose:

Service and maintain all DMC and Concerierge common areas to ensure cleanliness and neatness of the Facility.  Maintain clean, safe and functional public facilities throughout the DMC and Pinnacle Building that will include pool and spa areas.

Essential Duties/Responsibilities:

Clean public Club and Upper Concierge level public areas to include but not limited to restrooms, pool and spa facilities.

Monitor, maintain and stock restrooms with toilet paper, paper towels, soap, and sanitary products throughout the day.

Remove all trash and sanitary products from restrooms, hallways and spa facilities and properly dispose of waste.

Mop all floors in public foyers, restrooms, hallways and stairwells.

Clean windows in all public areas.

Report all maintenance and repair problems to the Supervisor immediately.

Dust common areas,  ledges, railings, and furniture.

Wax, buff, and scrub common floors as required.

Report all potential safety hazards to the Supervisor immediately.

Other Responsibilities:

Learn and call Regular Members by name when greeting when at all possible.

Other duties as assigned.

Job Qualifications:

Knowledge, Skills & Abilities:.

Excellent knowledge in the use of all supplied cleaning chemicals and equipment used inside the building and in the pool and spa areas.

Keen eye for impeccable detail and desire to go above the standard daily presentation to our Members and their Guests.

Able lift 30 to 100 lbs on a regular basis and able to work on your feet for extended periods of time.

Education/Formal Training:

At least two years Janitorial/Custodial experience.

Experience:

Material and Equipment Directly Used:

Vacuums, buffers/polishers, mops, brooms, ladders, drain snakes, cleaning chemicals to include bleach, disinfectants etc. and pool and spa cleaning equipment and chemicals.

Working environment/Physical Activities:

Job will require applicant to work both indoors and out that will include but not limited to the following:

• Heavy lifting of material and chemical containers on a regular basis.

• Mopping, cleaning, scrubbing, polishing, vacuuming, sweeping, plunging of clogged drains, light bulb maintenance in certain areas

• Cleaning of windows, mirrors, woodwork, metal fixtures, lamps/light fixtures, tile, carpets ( to include deep-cleaning)

• Pool  and spa cleaning, maintenance of same areas

Snow clearing if and when needed to insure our Members safety and ease of access to all Club areas.

JOB DESCRIPTION

Position Title:              Parking / Snow Removal Attendant
Reports To:                  Parking Director and Supervisor
Date Published:           October 2009
Department:                 260—Parking

General Purpose:

Provide information, directions and assistance with parking, to aid the orderly arrival and departure of guests.

Essential Duties/ Responsibilities:

Direct traffic to appropriate ramps and lots in a slow and continuous flow and direct the parking of cars in a safe and effective manner.

Provide accurate information to guests or direct them to proper location for assistance. Act as information host/ hostess.

Monitor trash throughout parking areas and roadways.

Report any existing or potential safety hazard to supervisor immediately.

Parking attendants must also facilitate safe pedestrian access and crossing to and from parking areas, commercial areas, and bus loading zones at all times.

Remove snow and ice from public areas for maintenance and safety.

Check for areas that need ice melt every morning.

Check the trash cans every day.

Carnie sweep mall area every day.

Put tools and equipment back in its proper place after you are done with it.

Sand the public access roads.

Jump-start vehicles and help vehicles get unstuck.

Help the general public.

Other Responsibilities:

Clean work areas and company vehicles.

Pick up trash from roadways and parking areas.

Monitoring parking signs, placement, movement, or removal of traffic barriers.

Clean and tidy work areas and breakroom.

All other duties assigned.

Job Qualifications:

Knowledge, Skills and Abilities: Solid interpersonal skills. Solid knowledge of company safety policies.

Alertness, precision, ingenuity, concentration, judgment, initiative, patience, oral and written communication skills are necessary.

Education or Formal Training: None required.

Experience: Laboring and guest service experience preferred.

Material and Equipment Directly Used:

Hand tools and company vehicle.

Working Environment/ Physical Activities:

100% of working day is spent outdoors in constantly changing weather conditions, including snow, extreme cold and wet. 75% of the work day is spent standing, 25% of the day is spent walking.

May be exposed to dust and car exhaust.

Lifting of parking barricade materials and signs.

Job Description

Position Title:          Repair Technician
Reports To:              Manager
Date Published:      October 2007
Department:             780 – Retail/Demo

General Purpose: 

Maintenance, and service of ski repair shop

Essential Duties/ Responsibilities: 

Oversee customer repairs, demo fleet maintenance, maintenance of ski tuning equipment.
Mount and adjust ski bindings according to binding manufacturer's specifications.

Complete proper documentation on all ski repair agreement forms.

Maintain equipment, sharpening and waxing skis.

Clean shop and work areas, to maintain a safe working environment.

Check all safety equipment daily for proper function.

Use all safety equipment and procedures at all times. Be aware of the safety of people working around machines and equipment at all times.

Report any existing or potential safety hazard to supervisor immediately.

Operate machinery in a safe and careful manner to avoid damage to the machines and to protect corporate property.

Other Responsibilities:

Work on retail floor assisting customers with questions about product information and prices.

Other duties as assigned.

Job Qualifications:

Knowledge, Skills & Abilities:  Solid customer relations skills. Basic knowledge of mechanical principles. simple filing ability. A competence and solid technical knowledge of skis, bindings, and ski tuning equipment. Basic computer skills.

Alertness, precision, problem solving, concentration, judgment, patience, oral and written communication skills are necessary abilities.

Education or Formal Training:  High school graduate or GED.

Experience: A minimum of three (6) months of customer service experience.  Apprenticeship within ski industry trade with a focus on ski tuning.

Material and Equipment Directly Used:

Ski/Snowboard equipment, binding adjustment and tuning equipment and tools, point-of-sale cash register, simple office equipment.

Working Environment/Physical Activities:

100% of the workday is spent indoors in the retail/demo shop, working with guests and staff. 60% of the work day is spent standing, 35% is spent walking and 5% is spent sitting.

Frequently lifting, carrying, pushing and pulling objects weighing up to 30 pounds. Constantly engaged in normal conversation. Frequently reaching, handling, fingering, near acuity, depth perception, color and field of vision. Occasionally climbing, balancing, stooping, kneeling, crouching and feeling.

Atmospheric conditions occasionally include odors, dusts, fabric/dye fumes and poor ventilation. Occasional exposure to mechanical hazards and burns.

Position Title:              Cashier
Reports to:                   Unit Manager and Floor Lead
Date Published:           August 2007, Revised October 2008
Department:                 600-700 Food and Beverage

General Purpose:

Front line Guest Service interaction.
Operate point of sale register, accurately totaling guests’ checks, collecting money and giving correct change.

Essential Duties/ Responsibilities:

Guest service in sale and upsell.

Operate point of sale equipment to charge the correct price for items sold, collect money and give correct change.

Complete stocking duties– beverages, candy, chips, condiments etc.

Clean and prepare for next day’s business at end of shift.

Other Responsibilities:

Assist busperson when available in keeping dining area clean and neat.

Other duties as assigned.

Job Qualifications:

Knowledge, Skills & Abilities:  Solid math skills, solid interpersonal communication and guest relations skills.  Must be alert, be able to concentrate, have good aesthetic sense and tactile, olfactory and visual discrimination.  If assigned to Dante’s or Powderhouse restaurants, must be able to ski intermediate runs.

Education or Formal Training:  Up to 3 months on- the –job training.

Experience:  Past cash handling experience.

Material and Equipment Directly Used:

Point of sale system, some food and beverage equipment.   If assigned to on-mountain restaurants, must be able to ski/snowboard intermediate runs.

Working Environment/ Physical Activities:

90% of the workday is spent in an indoor restaurant environment with some outdoors work.  Some cashier positions require up to 100% outdoors work.  80% of work shift is spent standing and 20% walking.  Frequently lifting and carrying objects up to 40 pounds.  Frequently stooping.  Occasionally climbing, balancing, kneeling and crouching.  Constantly reaching, fingering, feeling and handling objects.  Constantly engaging in normal conversation and using near acuity, color vision and field of vision.  Occasional exposure to fumes, odors, dusts, mists, gases and poor ventilation.  Potential occasional hazards include toxic, caustic chemicals and electrical.

Job Description

POSITION TITLE:               F&B Snowcat Driver
REPORTS TO:                      F & B Restaurant Manager, Vehicle Maintainence Supervisor
DATE PUBLISHED: October 2009
DEPARTMENT:                   685- Dante’s

GENERAL PURPOSE:
Operate heavy trail grooming equipment at night, to Deliver, food and supplies to on-mountain locations, as well as trash and recycleing and provide an enjoyable and safe mountain environment for Durango Mountain Resort guests.

ESSENTIAL DUTIES/RESPONSIBILITIES: 
Operate heavy trail grooming equipment at night, to move product to the on-mountain restaurants and put in coolers/freezers,ect . Bring full trash sleds down and deliver empties.
Must have valid drivers liscence
Perform quality driving and delivery without being abusive to Durango Mountain Resort property: to grooming vehicles, snowmaking hydrants, lift towers and buildings.

Perform quality cat driving without being destructive to the forest and environment.

Perform regular preventive maintenance and care to grooming vehicles. Liaise with vehicle maintenance to ask maintenance questions and resolve problems.

Fuel equipment nightly.

Check all safety equipment for proper function,

Use all safety equipment and procedures at all times. Be aware of the safety of people working around machines at all times.

Report any existing or potential safety hazard to supervisor immediately.

Operate machinery in a safe and careful manner to avoid damage to the machines and to protect corporate property, the forest land, wildlife habitat and natural resources.

Change grooming implements according to conditions.

Complete paperwork: timecards, daily work log, fuel logs, trip tickets, and repair orders.

OTHER RESPONSIBILITIES:
Other duties as assigned.

JOB QUALIFICATIONS:

Knowledge, Skills & Abilities:  Basic knowledge of equipment operation and of Purgatory terrain and mountain geography.  Must be an intermediate skier.

Alertness, precision, memory, concentration, judgment, ingenuity, problem solving, spatial perception, reasoning, initiative, patience and verbal and written communication skills are necessary abilities.

Education or Formal Training:  High school diploma or GED preferred.

Experience:1+ season operating snow cats Previous experience with operating heavy or farm equipment.

MATERIAL AND EQUIPMENT DIRECTLY USED:
Large grooming equipment and implements, diesel fuel, hydraulic oil, hand tools and simple office equipment.

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES:
70% of the workday is spent driving grooming equipment, with 30% of the workday spent going between inside and outside in an alpine environment in constantly changing weather conditions including, but not limited to: extreme cold and snow.  70% of the workday is spent sitting, 20% moving product carefully, 5% standing and 5% walking.

Constant use of controls within snow grooming equipment.  Frequently engaged in normal conversation, frequently listening and using depth perception and near and far acuity. Occasionally climbing, balancing, stooping, kneeling, crouching, reaching, handling and fingering.   Occasionally lifting objects up to 100 pounds and carrying objects up to 70 pounds.

Exposure to noise levels of up to 65 decibels for 8 hours per day. Frequently exposed to fumes, odors and gases. Occasional exposure to mists, mechanical and electrical hazards, high exposed worksites, radiant energy, burns and toxic, caustic chemicals.

JOB DESCRIPTION

Position Title:              Bartender
Reports To:                  Unit Manager and Floor Lead
Date Published:           August 2007
Department:                 600-700 Food and Beverage

General Purpose:
 
Front Line Guest Service Interaction.
Mix and serve bar drinks as requested using excellent guest service skills. 

Essential Duties/ Responsibilities:

Guest service standards.

Mix and serve bar drinks.

Reconcile cash register amounts. 

Maintain bar area, glassware, etc., in a clean manner.

Stock bar as necessary.

Other responsibilities:

Other duties as assigned.

Job Qualifications:

Knowledge, Skills & Abilities:  Solid bar service knowledge and interpersonal communications/ guest relations skills.  Basic records management and accounting skills.  If assigned to on-mountain restaurant, must be able to safely ski/snowboard intermediate runs.  Must be 21 years of age or older.

Alertness, precision, ingenuity, analytic ability, persuasiveness, patience, reasoning, judgement, concentration, initiative, speaking ability, aesthetic sense, and tactile, auditory, olfactory and visual discrimination are necessary abilities.

Education or Formal Training:  None required.  Beverage safety course preferred.

Experience:  2 Years experience bartending.

Material and Equipment Directly Used:

Cash register, credit card validation machine, cleaning agents (skis/snowboard, ski lifts if assigned to on-mountain restaurants).

Working Environment/ Physical Activities:

Indoor restaurant environment.  May be hired to work in an outdoor bar environment.  80% of the workday is spent standing and 15% is spent walking.  Occasionally lift and carry objects up to 150 pounds.  Constantly operating controls, reaching for, feeling, fingering and handling objects.  Occasionally stooping, kneeling, and crouching.  Constantly using near and far acuity, depth perception, accommodation, color and field of vision.

Constant exposure to fumes and odors.   Potential hazards include mechanical, electrical and toxic, caustic chemicals (cleaning supplies).

JOB DESCRIPTION

Position Title:              Lift Attendant
Reports To:                  Lift Operations Foreman/ Supervisor/ Manager
Date Published:           Revised October 2008               
Department:                 400 - Lift Operations

General  Purpose:

Maintain orderly and safe passenger traffic conditions, advise and assist passengers for loading and unloading procedures as required and maintain surveillance of assigned area.

Essential Duties/Responsibilities:

Ensure proper and safe loading and unloading of guests, using excellent guest service skills at all times.  In summer, inform guests of proper use of sleds and Alpine slide.

Maintain excellent entry, loading/unloading ramps, and maze areas at all times. Remove snow at all areas of station.

Be familiar with proper procedures for lift start-up, shut-down of lift, safety checks, auxiliary operations, code 4's, completion of logs.

Use proper procedures for pre-operational safety checks, relaying all information regarding daily lift logs to drive terminal, and inform drive terminal of any unusual situations.

Be completely knowledgeable in all Lift Department procedures and policies, in summer, including Alpine Slide. Understand lift, mechanical, electrical and hydraulic systems and be familiar with location of all major components.  Pass lift operations tests.

Be aware of sounds, temperature and alignment of machinery.

Advise operator of any unusual or improper occurrences regarding lift operations.
 
Operate machinery in a safe and responsible manner, to avoid damage to the company property and to the environment. Be aware of the safety of people working around machines at all times.

Be familiar with types of tickets in order to spot check validity of tickets.

Accurately complete lift incident reports.  Communicate between stations on assigned lift as needed. Notify Foreman/Manager of incidents immediately.

Know and use proper telephone and radio procedures.

Other Responsibilities:

Know signage according to CPTSB Rules and Regulations.

Other duties as assigned.

Job Qualifications:

Knowledge, Skills & Abilities:  Excellent interpersonal communications skills, basic machinery operation skills.  In winter, must be able to ski/snowboard intermediate runs (dependent upon which lift stations assigned.)

Alertness, speaking, reading and writing (English) ability, auditory, tactile, olfactory and visual discrimination, judgment, and patience are necessary abilities.

Education or Formal Training:  None required.

Experience:  No experience required.

Material and Equipment Directly Used:

Ski lift machinery, ski/snowboard equipment (dependent upon which lift stations assigned to), and hand tools. 

Working environment/Physical Activities:

90% of the workday is spent outdoors in a ski resort setting with constantly changing weather conditions including but not limited to: cold, heat, snow, wet, lightening and thunder storms.  90% of the workday is spent standing.  Constantly lifting, pushing, and pulling objects weighing up to 100 pounds.  Occasionally carrying objects weighing up to 50 pounds.  Constantly using and monitoring controls that operate lifts.  Constantly handling objects and using hearing, near and far acuity, depth perception, color and field of vision. 

10% of the time noise levels reach 75 - 110 decibels.  Occasional exposure to fumes, odors and gases.  Constant exposure to mechanical hazards.  Occasional exposure to electrical, high exposed worksite, burns, and radiant energy.

JOB DESCRIPTION

Position Title:              Tubing Hill Attendant
Reports To:                  Lift Operations Manager/ Supervisor/ Foreman
Date Published:           Revised October 2009               
Department:                 400 - Lift Operations

General  Purpose:

Maintain orderly and safe passenger tubing conditions; advise and assist passengers on safe tubing procedures as required and maintain surveillance of assigned area.

Essential Duties/Responsibilities:

Ensure proper and safe loading and unloading of guests, using excellent guest service skills at all times.

Be familiar with proper procedures for start-up, shut-down of tubing hill, safety procedures, waivers, and be completely knowledgeable in all resort procedures and policies.

Maintain a safe, clean, presentable, and friendly work area.

Be aware of surroundings, temperature, ice formation, and other unsafe conditions. 

Be familiar with general resort knowledge, transportation schedule, and on-call transportation procedures.
 
Conduct yourself in a safe and responsible manner, to avoid damage to the company property and to the environment. Be aware of the safety of people working, and playing around you. 

Accurately complete any necessary incident reports.  Maintain an open line of communication with superiors, co-workers, and first responders (Ski Patrol). 

Know and use proper telephone and radio procedures.

Other Responsibilities:

Maintain station signage. 

Other duties as assigned.

Job Qualifications:

Knowledge, Skills & Abilities:  Excellent interpersonal communications skills.  Safety oriented, Outgoing personality, firm yet friendly. 

Alertness, speaking, reading and writing (English) ability, auditory, tactile, olfactory and visual discrimination, judgment, and patience are necessary abilities.

Education or Formal Training:  None required.

Experience:  No experience required.

Must be able to work evenings, weekends, and holidays!

Material and Equipment Directly Used:

Air compressor, inner tubes/covers, hand tools, radio, and telephone 

Working environment/Physical Activities:

90% of the workday is spent outdoors in a ski resort setting with constantly changing weather conditions including but not limited to: cold, heat, snow, wet, lightening and thunder storms.  90% of the workday is spent standing, lifting, pushing, and pulling objects weighing up to 100 pounds.  Occasionally carrying objects weighing up to 50 pounds.

10% of the time noise levels reach 75 - 110 decibels.  Occasional exposure to fumes, odors and gases.  Occasional exposure to mechanical hazards.  Occasional exposure to electrical, high exposed worksite, burns, and radiant energy.

JOB DESCRIPTION

Position Title:                        Ticket Checker
Reports To:               Ticket Checker Supervisor
Date Published:        November 1, 2000; revised October 2008
Department:              430—Ticket Operations

General Purpose:

Ensure all guests riding DMR ski lifts have a valid ticket or season pass for each ride, maintaining excellent guest relations at all times.

Essential Duties/ Responsibilities:

Scan and verify all lift tickets/ passes ensuring they are valid with correct code and date.

Inform supervisor of any invalid passes.  Be knowledgeable of all types of tickets.

Assist all skiers with current mountain information, keeping information signs current and accurate.

Assist Ski School, ASA, and Race clubs while in line, working them into the line quickly and efficiently.  Be familiar with lift-line cutting procedures.

Maintain excellent guest relations at all times, providing guests with general information and services as requested.

Maintain an accurate list of replacement tickets issued and reason for issue, keeping replacement tickets in your control at all times.

Maintain smooth and well-groomed mazes at all times by adding or removing snow as needed and assisting the lift operator with station maintenance.

Be aware of the safety of people working around machines at all times.

Report any existing or potential safety hazard to supervisor immediately and remedy situation when possible.

Other Responsibilities:
Collect and deliver lost and found items daily to the Guest Services desk, projecting an honest attitude when turning in all lost and found items.

Other duties as assigned.

Job Qualifications:

Knowledge, Skills & Abilities:  Excellent guest relation skills.  Alertness, auditory, tactile and visual discrimination, speaking ability, concentration and patience are necessary abilities.

Education or Formal Training:  High School diploma or GED preferred.

Experience:  Previous customer relations experience is helpful.

Material and Equipment Directly Used:

Ticket scanning and associated equipment, hand tools.

Working Environment/ Physical Activities:

100% of the workday is spent outdoors in a ski resort setting with constantly changing weather conditions including but no limited to: snow, cold and wet.  95% of the workday is spent standing.

Constantly handling objects and using hearing, near and far acuity, depth perception, color and field of vision.

JOB DESCRIPTION

Position Title:              Delivery Driver
Reports To:                  Unit Manager and Floor Lead
Date Published:           October 2002; Revised August 2005
Department:                 688—Purgy’s

General Purpose:

Deliver high quality, freshly prepared food products to immediate surrounding area efficiently and safely.

Essential Duties/ Responsibilities:

Deliver pizza and related items promptly to designated delivery area.

Provide locals and guests with friendly reliable delivery service.

Other Responsibilities:

Guest service and interaction as needed.

Assist Cook with preparation and assembly of orders.

Maintain cleanliness of dining room, storage, and dish areas.

Other duties as assigned.

Job Qualifications:

Knowledge, Skills and Abilities:          Must have valid drivers license.  Knowledge of food preparation and storage, exceptional customer service skills and familiarity of surrounding area required.  Ability to make accurate change.

Alertness, precision, ingenuity, problem-solving, judgement, reasoning, aesthetic sense, imagination, patience, persuasiveness, speaking ability, tactile, olfactory and visual discrimination, memory, creativity, concentration, and initiative are required mental abilities.

Education or Formal Training: Minimum 1 year on the job training

Experience:     Previous customer service training helpful.

Material and Equipment Directly Used:

Operation of delivery vehicle.  Commercial kitchen equipment and cleaning agents.

Working Environment/ Physical Activities:

70% of the workday is spent safely, legally and efficiently operating a delivery vehicle.  30% of the workday is spent in the restaurant environment.  Frequently lifting and carrying objects weighing up to 70 pounds.  Occasionally pushing/ pulling objects weighing up to 150 pounds.  Occasionally operating kitchen equipment, climbing, balancing, stooping, kneeling, and crouching.  Frequently using far acuity, depth perception and accommodation.  Frequent exposure to fumes, odors and gases.  Occasional exposure to dusts, mists and poor ventilation.  Constant exposure to potential mechanical, electrical, burns and radiant energy hazards.  Frequent exposure to toxic, caustic chemical hazards.

JOB DESCRIPTION

Position Title:              Host/ Hostess
Reports To:                  Unit Manager and Floor Lead
Date Published:           October 2002; Revised July 2008
Department:                 600-700 Food and Beverage

General Purpose:

Greet restaurant guests and ensure smooth and efficient seating of guests.  Regulate a workable number of tables for each waiter/ waitress throughout each shift.  Take telephone reservations.

Essential Duties/ Responsibilities:

Greet guests and seat them if seating is available.  If seating is not available, put their name on the list and inform them of the amount of time to wait.

Seat guests and provide menu.

Handle cash/ credit card transactions.

Rotate table seating so as not to overload any one waiter/ waitress.

Help with cleaning tables and re-setting tables.

Other Responsibilities:

Help with set-up and closing procedures.

Other duties as assigned.

Job Qualifications:

Knowledge, Skills & Abilities:  Solid knowledge of sit-down restaurant service.  Must have a
good sense of timing and excellent guest service relations and interpersonal skills.  Must be able to ski intermediate runs.

Alertness, precision, aesthetic sense, judgement, ingenuity, problem-solving, concentration, persuasiveness, patience, initiative, memory and reasoning required.  Tactile, olfactory, auditory, and visual discrimination necessary.  Speaking and writing ability.

Education or Formal Training:  None required.

Experience:  One year experience waitperson or host/ hostess experience.

Material and Equipment Directly Used:

Cash register, credit card machines, beverage machines.

Working Environment/ Physical Activities:

95%  of the workday is in an indoor restaurant environment with some skiing required to and from work if assigned to Dante’s Backside Bistro.  50% of work shift is spent standing and 50% walking.

Occasionally lifting and carrying objects up to 40 pounds.  Frequently stooping.  Constantly handling, fingering, reaching, and feeling objects.  Near and far acuity are essential.

Frequently in extreme heat and occasionally in extreme cold.  Noise levels reach 50 decibels 5-6 hours per day.  Occasional odors, gases and poor ventilation .  Potential hazards include electrical burns, radiant energy and toxic, caustic chemicals.

Job Description

Position Title:          Ski Valet Attendant.
Reports To:              Senior Rental Manager
Date Published:      October 2008
Department:             785 - Rentals

General Purpose: 

Operate Ski Valet Storage facility in Durango Mountain Club, which includes storing of skis, poles, snowboards and boots for club members.

ESSENTIAL DUTIES/RESPONSIBILITIES: 

Storing guest equipment ski/snowboard racks in a way that can be easily located and returned to the guest, in an orderly manner, when presented with claim check.

Ensure that ski racks secured and properly protecting guest equipment and DMR property.

Maintain claim checks in an orderly fashion, replacing any lost or stolen checks.

Cash out register at the end of the work shift, balancing paperwork and ensuring proper procedures are followed for the closing of the day.

Notify Rental Supervisor of any equipment that seems to be lost, abandoned, or damaged.

Maintain ski valet area in a functional, welcoming way, including, cleaning, signage, crowd control barriers, etc.

Set up ski valet for the season working with the Rental Supervisor and Manager. Break down of facility at the end of the season and store materials for summer.

Greet and assist guests in a friendly, cordial manner as a representative of DMR and Purgatory Ski and Snowboard Rental.

Other duties as assigned.

Job Qualifications:

            Knowledge, Skills & Abilities:  Solid customer relations skills. Basic knowledge of cash register, accounting skills and computer skills.

            Alertness, precision, problem solving, concentration, judgment, patience, oral and   written communication skills are necessary abilities.

Education or Formal Training:  High School Diploma or GED preferred.

Experience: None required.

Material and Equipment Directly Used:

Telephone, cash register, fax, use of computer.

Working Environment/Physical Activities:

75% of the workday is spent indoors, working with guests and staff. 60% of the work day is spent standing, 35% is spent walking and 5% is spent sitting.

Frequently lifting, carrying, pushing and pulling objects weighing up to 50 pounds. Constantly engaged in normal conversation. Frequently reaching, handling, fingering, near acuity, depth perception, color and field of vision. Occasionally climbing, balancing, stooping, kneeling, crouching and feeling.

Atmospheric conditions occasionally include odors, dusts, fabric/dye fumes and poor ventilation. Occasional exposure to mechanical hazards and burns.