Employment

Job Description

Position Title:          Custodian
Reports To:             DMC General Manager/Pinnacle Mgr
Date Published:      October 2008
Department:                        The Durango Mountain Club

General Purpose:

Service and maintain all DMC and Concerierge common areas to ensure cleanliness and neatness of the Facility.  Maintain clean, safe and functional public facilities throughout the DMC and Pinnacle Building that will include pool and spa areas.

Essential Duties/Responsibilities:

Clean public Club and Upper Concierge level public areas to include but not limited to restrooms, pool and spa facilities.

Monitor, maintain and stock restrooms with toilet paper, paper towels, soap, and sanitary products throughout the day.

Remove all trash and sanitary products from restrooms, hallways and spa facilities and properly dispose of waste.

Mop all floors in public foyers, restrooms, hallways and stairwells.

Clean windows in all public areas.

Report all maintenance and repair problems to the Supervisor immediately.

Dust common areas,  ledges, railings, and furniture.

Wax, buff, and scrub common floors as required.

Report all potential safety hazards to the Supervisor immediately.

Other Responsibilities:

Learn and call Regular Members by name when greeting when at all possible.

Other duties as assigned.

Job Qualifications:

Knowledge, Skills & Abilities:.

Excellent knowledge in the use of all supplied cleaning chemicals and equipment used inside the building and in the pool and spa areas.

Keen eye for impeccable detail and desire to go above the standard daily presentation to our Members and their Guests.

Able lift 30 to 100 lbs on a regular basis and able to work on your feet for extended periods of time.

Education/Formal Training:

At least two years Janitorial/Custodial experience.

Experience:

Material and Equipment Directly Used:

Vacuums, buffers/polishers, mops, brooms, ladders, drain snakes, cleaning chemicals to include bleach, disinfectants etc. and pool and spa cleaning equipment and chemicals.

Working environment/Physical Activities:

Job will require applicant to work both indoors and out that will include but not limited to the following:

• Heavy lifting of material and chemical containers on a regular basis.

• Mopping, cleaning, scrubbing, polishing, vacuuming, sweeping, plunging of clogged drains, light bulb maintenance in certain areas

• Cleaning of windows, mirrors, woodwork, metal fixtures, lamps/light fixtures, tile, carpets ( to include deep-cleaning)

• Pool  and spa cleaning, maintenance of same areas

Snow clearing if and when needed to insure our Members safety and ease of access to all Club areas.

JOB DESCRIPTION

POSITION TITLE:                  Lift Operations Volunteer
REPORTS TO:                        Lift Operations Manager and Supervisor
DATE PUBLISHED:               November 2009
DEPARTMENT:                      Lift Operations

GENERAL PURPOSE:

Crowd control at the lifts will be your primary function.  You will be instructing guests on how to load a chairlift and ensure that each chair is loaded to its full capacity. This will help cut down on confusion, and line time, thus enabling more efficient use of the lift resulting in more runs for everyone.  You must also be able to initiate appropriate conversation and provide willing assistance to guests helping to ensure their positive, lasting experience at DMR.  Greet guests with a smile and provide guests with desired resort and area information.  Be willing to assist in necessary ways to facilitate a smooth flow of guests through the lift lines.

VOLUNTEER RESPONSIBILITIES:

Work up to eight hours a day for fourteen days throughout the season as a Staff Volunteer.
Ensure the smooth flow of guests through lift lines assisting lift attendants and operators as needed.
Greet Guests with a smile and be the initiator of the interactions.
Assist guests promptly and appropriately in any way that can help.
Be willing to assist other Mountain Operations departments wherever needed for as long as needed.
Bring guests with complaints/problems to Guest Services Staff so they can assist.
Collect lost and found from designated lift locations and return to Guest Services Staff.
Provide information on skiing and non-skiing activities.
Provide information on local area restaurants and other available activities.
Interact with all guests on the mountain.
Provide direction and assistance to guests to make sure they feel attended and cared for
Participate in ensuring that all guests receive a quality experience while visiting DMR.
Provide assistance to mountain departments that are short handed.
On the mountain, always be willing to assist guests, always stopping for fallen skiers/
snowboarders.

OTHER RESPONSIBILITIES:

For specific “station” assignments see Lift Operations Manager, Supervisor or Foremen.
Other duties as assigned.

You must provide a black snow pants gloves, and any other weather appropriate clothing, a black or whit turtleneck, as well as ski or snowboard equipment.  A jacket will be provided for you along with a season pass in exchange for your 14-day commitment.

JOB QUALIFICATIONS:

Knowledge, Skills, and Abilities: Excellent Guest service/ people skills with a willingness to help.  Must be able to ski or snowboard intermediate runs.  Alertness, initiative, problem solving, professional manner, good communication skills and speaking/listening ability, good judgment, reasoning and patience

MATERIALS AND EQUIPMENT DIRECTLY USED:

Trail maps, snow reports, brochures and informational materials will be used regularly.
Ski or snowboard and ride lifts safely.

WORKING ENVIRONMENT AND PHYSICAL ACTIVITY:

Approximately 100% of the workday is spent outdoors in constantly changing weather conditions to include cold, snow, and wet weather. 
Most of the time is spent standing and assisting guests at the lift lines.  Additional time is spent snowboarding on the mountain with guests. 
May require occasional lifting and carrying of objects up to 50 pounds
Occasional stooping, kneeling, crouching, reaching, and handling objects.
Constantly engaging in conversation.
When skiing or snowboarding, occasional potential hazards also include high exposed worksites, radiant energy, frostbite, and walking in ski or snowboard boots.