JOB DESCRIPTION

Position Title:              Alpine Slide Lift Operator/ Attendant
Reports To:                  Lift Operations Foreman/ Lift Operations Manager
Date Published:           June 2001, Revised July 2006                
Department:                 400 – Lift Operations

General Purpose:

Use proper and safe procedures for lift start-up and closing, safety checks, loading and unloading of guests, Alpine Slide sleds and mountain bikes to ensure a friendly, safe and efficient experience for DMR summer guests.

Essential Duties/ Responsibilities:

Ensure proper and safe loading and unloading of guests, using excellent guest service skills at all times. 
Inform guests on the correct use of sleds and the Alpine Slide, to ensure their safe use.

Use proper procedures for lift start-up, safety checks, auxiliary operations, Code 4s, completion of logs and close of lift.

Use proper procedures for pre-operational safety checks, relaying all information regarding daily lift logs to drive terminal of any unusual situations.

Check all safety equipment daily for proper function.

Use all safety equipment and procedures at all times. Be aware of the safety people working around machines at all times.

Report any existing or potential safety hazards to supervisor immediately.

Operate machinery in a safe and careful manner to avoid damage to the machines and to protect corporate property, the forest land, wildlife habitat and natural resources.

Check that each guest has a valid ticket before loading on the chair.

Complete lift incident reports completely and accurately and notify Foreman/Manager of incidents immediately.

Maintain close communications between stations.

Be aware of sounds, temperature and alignment of machinery.

Be proficient in lift principals and terminology.

Know all radio and telephone procedures.

Become knowledgeable in lift evacuation procedures and responsibilities. 

 Other Responsibilities:

Maintain a slow/safe speed of Alpine Sleds while rotating from midway to the bottom station.

Ensure proper opening and closing procedures for your station.

Assist in training other operators to required standards.

Have a well-rounded understanding of the lift, mechanical, electrical, and hydraulic systems and be familiar with location of all major components.

Have complete knowledge of all Alpine Slide procedures and policies.

Be constantly alert for emergency situations and understand emergency procedures.

Understand the conditions which require lift evacuation and be able to initiate evacuation procedures.

Other duties as assigned.

Job Qualifications:

Knowledge, Skills & Abilities:  Basic knowledge of mathematics and record-keeping. Excellent communications and guest relations skills. Basic machinery operation skills.

Alertness, speaking, reading and writing (English) ability, auditory, tactile, olfactory and visual discrimination, judgment, and patience are necessary abilities.

Education or Formal Training:  High school diploma or GED.
           
Experience:  Previous lift operation/ ski resort or customer service experience helpful.

Material and Equipment Directly Used:

Ski lift machinery, Alpine slide and sleds, mountain bikes, hand tools and simple office equipment.

Working Environment/ Physical Activities:

90% of the workday is spend outdoors in a high altitude summer resort setting with constantly changing weather conditions to include snow, cold, wet, heat lightening and thunder storms. 90% of the day is spent standing.

Constantly lifting, pushing and pulling objects weighing up to 100 pounds. Occasionally carrying objects weighing up to 50 pounds. Constantly using and monitoring controls that operate lifts. Constantly stooping, balancing, handling objects and using hearing, near and far acuity, depth perception, color and field of vision. Constantly talking and listening to guests.

Job Description

Position Title:          Housekeeper
Reports To:             Housekeeping Supervisor
Date Published:      August 2007
Department:            Lodging and Hospitality

General Purpose:

Clean units and resort space in accordance with the property’s quality standards.  Ensure quality service and report any problems or damage.

Essential Duties/Responsibilities:

Clean units as assigned.

Clean public space as assigned.

Scrub, vacuum, sweep, mop, dust, straighten, change linens, clean dishes and prepare units for arrival.

Stock units with all pertinent collateral material and guest comment cards.

Clean, follow, and maintain the quality standards.

Stock and maintain the housekeeping carts and linen closets on a daily basis.

Report all damage and missing items to the Supervisor.

Turn in all lost and found items to the Supervisor.

Turn in all Guest Comment cards to the Supervisor on a daily basis.

Other Responsibilities

Other duties as assigned.

JOB DESCRIPTION

Position Title:      Coffee Bar Cashier
Reports To:           Village Coffee Company Unit Lead/ Second Lead
Date Published:   October, 2000
Department:         34- Food Services; Village Coffee Company

General Purpose:  Customer service in a professional environment, complying with company and department standards and practices.

Essential Duties/ Responsibilities:

Provide customer service in a professional environment while maintaining an image appropriate for a resort restaurant.

Operate all machines related to making coffee & expresso drinks including; but not limited to: coffee machines, expresso machines & coffee grinders.

Operate cash register  equipment to charge correct price for items sold, collect money and give correct change.

Be able to prepare & assemble all sandwiches & food items on menu and safely use all equipment involved.

Complete stocking duties- milk, coffee beans, sugar, chocolate, cups, etc>

Clean coffee shop at end of day and prepare for next day’s business.

Other Responsibilities:

Maintain clean tables, counter space, and sitting bar on a constant basis.

Other miscellaneous duties as assigned by coffee shop manager.

Understand and follow all food safety & sanitation regulations.
Job Qualifications:

Knowledge, Skills and abilities:  Basic familiarity with coffee shop, espresso machine, coffee hoppers, etc.  Strong communication skills are required to supply excellent customer service.  Basic math skills for counting down change, and logic skills for utilizing the cash register.

Education and Formal Training:  Up to, but not limited to, 3 months on the job training.

Working Environment/ Physical Activities: 90% of the workday is spent indoors.  80% of the work shift is spent standing and 20% walking.  Frequently lifting and carrying objects up to 40 pounds.  Frequently stooping.  Occasionally climbing, balancing, kneeling and crouching.  Constantly reaching, fingering, feeling and handling objects.  Constantly engaging in normal conversation and using near acuity, color  vision and field of vision.  Exposure to fumes, odors, dusts, mists, gases and poor ventilation.

Job Description

Position Title:                      Front Desk Agent
Reports To:                         Property Manager/Assistant Property Manager
Date Published:                 August, 2007
Department:                        OperationsGeneral Purpose:

Assure highest possible level of guest satisfaction.  Responsible for capturing sales through reservations and sales inquiries.  Coordinates front office activities to assure that guest service standards are consistently met and optimum number of rooms are occupied.

Essential Duties/Responsibilities:

Demonstrates and promotes a strong commitment to providing the best possible experience for our guests, homeowners and employees. 

Sells the value of Durango Mountain Resort to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms.

Probes to uncover as much information from guest as possible to assist in the gathering of potential sales leads, as well as understanding/defining market segmentations and company information.

Processes guest reservations, registrations, payments, and departures.

Handles collection efforts of all in house balances and notifies management of potential liabilities.

Balances all cash, checks, credit card and city ledger accounts through verification.  Shift reports and performs audit functions if assigned.

Responsible for thorough understanding and effective performance of property management system.

Maintain and organize work area and clean Front Desk daily.

Respond to all guest requests and follow through to assure satisfactory outcome and compliance. 

Offer guest assistance when needed whenever possible.

Complies with all safety and security policies in accordance with Durango Mountain Resort standards.

Involves cross training into the housekeeping and laundry areas so that assistance can be given as needed.

 Education and/or Experience:

High school diploma or general education degree (GED); or one to three months hospitality/customer sevice related experience and/or training; or equivalent combination of education and experience.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees or organization.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compete rates, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, tools, or controls; and talk or hear.  The employee frequently is required to reach with hands and arms.  The employee is occasionally required to stoop, kneel, crouch, or crawl and taste or smell.

They employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works near moving mechanical parts and in the outside weather conditions and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.The noise level in the work environment is usually moderate.

Job Description

Position Title:          Custodian
Reports To:             Housekeeping Supervisor
Date Published:      March 2000
Department:             80-Hotel and Hospitality

General Purpose:

Service and maintain all hotel common areas to ensure cleanliness and neatness of the hotel.  Maintain clean, safe and functional public facilities throughout Purgatory Village including, but ot limited to:  Village Center Building and Kendall Mountain Building public facilities.

Essential Duties/Responsibilities:

Clean public restrooms and spa facilities.

Monitor, maintain and stock restrooms with toilet paper, paper towels, soap, and sanitary products throughout the day.

Remove all trash and sanitary products from restrooms, hallways and spa facilities and properly dispose of waste.

Mop all floors in public foyers, restrooms, hallways and stairwells.

Clean windows in all public areas.

Report all maintenance and repair problems to the Supervisor immediately.

Dust common ares, vending machines, ledges, railings, and furniture.

Wax, buff, and scrub common floors as required.

Report all potential safety hazards to the Supervisor immediately.

Other Responsibilities:

Other duties as assigned.