Position Title: Waitstaff
Department: 600-700 Food and Beverage
Front Line Guest Service Interaction.
Provide excellent food service to restaurant guests.
Essential Duties/ Responsibilities:
Take food orders from guests, turn order into kitchen, serve food and beverages.
Set tables, polish silverware, set up stations, make beverages, fold napkins, and other prep work as assigned.
Provide exceptional customer service.
Complete side work including cleaning schedule, opening and closing procedures.
Serve banquets and other functions as assigned.
Close-out and reconciliation of tickets and moneys to POS reports.
Other duties as assigned.
Knowledge, Skills and Abilities: Solid table service, food knowledge, organizational and interpersonal, experience with wine and spirits suggestive sales, and guest relations skills. Basic math required. Excellence in customer service is a must. Must be 18 or older.
Alertness, precision, speaking and writing ability, initiative, patience, visual, tactile, olfactory discrimination, aesthetic sense, concentration and memory are necessary mental abilities.
Education or Formal Training: Minimum 3 months on-the-job training.
Experience: One year experience.
Material and Equipment Directly Used:
Beverage machine, credit card machine, calculator and POS system.
Working Environment/ Physical Activities:
95% of the day is spent indoors in a restaurant environment. Some waitstaff may be hired for 100% outdoors work. Constantly walking, standing, carrying, lifting objects up to 30 pounds. Constantly balancing, reaching, handling, feeling and fingering objects. Frequently stooping and occasionally kneeling and crouching. Frequently using far acuity and field of vision. Constantly using near acuity and color vision. Constantly tasting and smelling. Occasional fumes, odors, gases, or poor ventilation. Frequently in extreme heat (kitchen). Potential hazards include burns, electrical, radiant energy and toxic caustic chemicals. This is a non-skiing position.