Position Title: Floor Lead
Reports To: AGM and GM Restaurants
Department: 600-700 Food and Beverage
Manages the daily operations and staff, and ensures compliance with company and department standards and practices. Provides FOH support.
Essential Duties/ Responsibilities:
Oversee guest service training and supervision.
Responsible for cashier, server, and bartender cash drawer reconciliation.
Ensure all daily duties are completed for all positions.
Properly open and close restaurant as needed.
Manage the stocking of the restaurant, reconcile cash, and par levels of 600+ items on a daily basis.
Walk through the unit daily to check on staff’s productivity and morale, and guest satisfaction.
Handle customer concerns/ problems.
Act as lead server.
Post-season clean up.
Other duties as assigned.
Knowledge, Skills & Abilities:
Position requires solid leadership, guest relations and interpersonal communication skills, and serving experience.
Education or Formal Training: High School diploma or GED preferred. Food Service formal supervision training or on the job equivalent.
Experience: Minimum two years of serving experience. Supervisory experience preferred.
Material and Equipment Directly Used:
Commercial kitchen equipment, cleaning agents.
Working Environment/ Physical Activities:
Indoor mountain-top restaurant environment. 70% of the work day is spent walking. 60% to 100% of the work day is indoors with some outdoor work required depending on the weather.
Frequently climbing, balancing, stooping, reaching and handling objects. Heavy lifting, pushing or pulling of objects up to 300 pounds occasionally. Frequently lifting and carrying objects up to 65 pounds.
Potential hazards include electrical, mechanical, radiant energy, burns and toxic, caustic chemicals. Constant exposure to odors and fumes. Noise levels can reach up to 85 decibels. This is a non-skiing position.